Shipping and Returns

Frequently Asked Questions

Shipping within Australia

We offer free shipping within Australia on orders over $60.

For all orders under $60 we offer a flat rate of $8

International Shipping

We offer free international shipping on all orders over $150

For orders to America and Canada under $150 we offer a flat rate of $18

For all other international orders under $150 we offer a flat rate of $20

Returns

Unhappy with an item? For Australian customers we will happily accept returns of any unused items within 14 days of purchase. Items must be unused and in original packaging for a refund to be processed. To organise a return please CONTACT US here. (The cost of return shipping will not be refunded)

Pre Orders If you purchase a 'Pre Order' item with and 'In Stock' item, your order will be shipped once all items are in stock.

Eco and Basics is located in Northern New South Wales, Australia. All orders are sent via Australia post from our warehouse based in Lennox Head. Shipping within Australia will generally take between 2-5 business days after dispatch, but delays have been caused due to the current pandemic which may increase anticipated delivery timeframes.